Big Meadow Apartments

Maintenance Emergencies

Maintenance emergencies are those concerns that cannot wait until the next business day and must be addressed immediately. Call (503) 678-2136 and the On-call Maintenance Technician will respond as soon as possible to assess the problem. For all other maintenance needs please either contact the office and leave a message, call during normal business hours, or submit a maintenance request via your online portal.

Below is a list of just a few of the most commonly reported after-hours work order requests. If you're not sure what items our team is allowed to service outside of normal office hours, don't hesitate to contact us.

A clogged toilet may be considered an emergency. We ask that you make a reasonable effort, including plunging, to clear the stoppage yourself. In any case, turn off the valve behind the toilet, shut the lid and clean up any mess. Due to potential health issues, we will generally not begin work until the area is cleaned up and essentially free of bacterial contaminants.

If you have more than one toilet, though, our team asks that you use the other one until the next business day.
If you're in an apartment home with only one toilet, we most certainly take your comfort and needs as our top priority. Give us a call right away.

A dishwasher that's not running or not drying properly is not an emergency. We know how much easier a dishwasher makes your cleanup process, but we don't service non-working dishwashers after hours.
A fridge or freezer that's not cooling is considered an emergency. Give us a call as soon as you notice the appliance is not properly cooling and we'll come out to service it.
Poorly or non-functioning air conditioning or heat (where applicable and provided by landlord) is considered an emergency, particularly during inclement weather. If you ever find that your air conditioning is not keeping your home cooler than 78 degrees, or if your heat doesn't warm your home to a temperature above 65 degrees, be sure to call us.
A leak coming from your floor or ceiling is considered an emergency.

If you notice water coming from any ceiling, we ask that you first place a container to catch the drops, then contact us right away so we can send someone out to assess the cause of water intrusion.
Be sure to move any personal possessions out of harms way to prevent damage. Generally (except under special circumstances) we are not legally responsible for loss of your personal property.

A loss of power may be an emergency. First, look outside to see if the lights are on in your building. If you see that the entire complex is unlit, call your electric provider, it may be a wide-spread outage. If it is just your unit, give us a call. Often a technician will talk you through steps to check and/or reset your breaker box; but, if a phone consultation doesn't fix the problem, we'll be out to take a look.
An unsecured entry or faulty front door lock is considered an emergency. If you have a broken window, a deadbolt that won't lock, a stuck key, etc., call us before attempting to fix the problem yourself.
A lock out is considered an emergency. Depending on the circumstances, either the on-call maintenance technician or a locksmith (at your expense) will be called out to unlock your door (see House Rules for details). You may be asked for photo ID to verify your identity. Anyone can experience an accidental lock-out, but please don't make it a habit.

One final note: some maintenance requests cannot be resolved in 24 hours because we have to order parts, seek help from outside contractors or any number of other factors. But we will do our best to make you comfortable, and we will keep you informed of what is going on every step of the way!